I'm helping an elderly lady who, against my better advice, is trying to file her tax returns online.
She decided to try TurboTax first.
When it wouldn't do what she wanted (she just wants to fill in the govt forms and file electronically), she called TT Customer Service.
The first thing that Customer Service did was to send her a "Friend" Invitation so that they could remote into her computer. (They asked for her phone number, which she has associated with her account, and they found her on the Internet that way.)
Fortunately, she listened to me this time and said, "No."
(It would have been interesting, tho, to see if remoting worked. 'Cause I have removed RDP (and a bunch of other stuff) from her Win7 through the use of NTLite.)
She decided to try TurboTax first.
When it wouldn't do what she wanted (she just wants to fill in the govt forms and file electronically), she called TT Customer Service.
The first thing that Customer Service did was to send her a "Friend" Invitation so that they could remote into her computer. (They asked for her phone number, which she has associated with her account, and they found her on the Internet that way.)
Fortunately, she listened to me this time and said, "No."
(It would have been interesting, tho, to see if remoting worked. 'Cause I have removed RDP (and a bunch of other stuff) from her Win7 through the use of NTLite.)