Starting Point When Drive Size Isn't Recognized

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drivedead

New member
Dec 16, 2024
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1
Drive Details: Seagate Exos 16TB (ST16000NM001G - 2KK103) HDD
Age: Installed May 2019
Usage: Should have around 5-6TB of data

Yesterday morning this drive was at 100 activity without any read/write actions taking place. I initially thought a process had locked up the drive, so I restarted the machine. When that did nothing, I performed a CHKDSK and began a virus scan and defrag. Both of them froze, probably because the drive was already at 100% activity. This was when I remembered SpinRite from all the SecurityNow podcasts and decided that I should give it a try. I figured SpinRite would easily fix the problem as the drive was online and 'accessible'. I installed SpinRite to a USB drive and set it for a level 2 scan on the Seagate. After an hour or two the SpinRite threw an error saying 'the hard drive is no longer responding to commands' at 0.0230% complete at sector 7,184,807. I attempted to run SpinRite again from this location, but am now presented with the errors shown in the pictures.

I have also booted the machine back into Windows 11 and the affected drive will show in disk management, but says its not initialized. An Ubuntu live disk says nearly the same thing with 'cannot read superblock'.

How do I get past this error and get SpinRite to attempt to recover the data on this drive?

I appreicate your time and help.
Dan
 

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Something is very wrong with that drive. I recommend shutting down your computer, disconnecting both of the cables to that drive for 1 minute, then plugging it back in and trying again. If that doesn't help, it's probably dead.

I'd love to get a debug log if you're willing to share. Launch SpinRite with the DIAGS parameter, then exit. ZIP up everything in your SRLOGS folder and upload it here.

 
Thank you for the quick response! I disconnected, reconnected with the cables attached, tried different cables, and an enclosure. I ended up sending the drive to a professional service to recover the data.
 
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