Remote Support Solutions

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Barry Wallis

Magician in Training
Hi Barry:

This is Windows calling about the errors on your system. It's really urgent that I empty your bank account immediately to make all the problems on your system mysteriously disappear. Please may I know your admin password and have you install this remote access utility to allow me in to your life[bs][bs][bs][bs] system.
Thanks for the memories. :)
 

Barry Wallis

Magician in Training
Yeah, problem is the scammers wouldn't do this if it didn't work. They are scum. Waste of oxygen. I shouldn't HAVE to worry about whether my Dad, Aunt, Grandmother (if she was here) would get trapped by this.
I attended a lecture by a magician that included information about scams (three card Monty in particular). He stressed that street scammers are different from magicians. They are not out to fool you; they are out to steal your money by whatever means possible and they don't care about you.
 

Dave

Dave Jenkins, N1MXV
Sep 16, 2020
94
56
Gardner, MA (USA)
I attended a lecture by a magician that included information about scams (three card Monty in particular). He stressed that street scammers are different from magicians. They are not out to fool you; they are out to steal your money by whatever means possible and they don't care about you.

 

Barry Wallis

Magician in Training
I had a similar call a few weeks ago, and as I had some spare time in lockdown, thought that I would play along. He first tried to get me to press the Windows key and R, presumably so he could show me the errors in the event log. This did nothing, and after about 10 minutes, he asked which version of Wiindows I was running, and when I told him Ubuntu, he hung up. Don't know why??
When I got the call I asked him which of my computers had the problem. He said it was my Windows computer. I said, "Good. I have three of them what is the computer name." He said it was the one I was using currently. I told him I was using all three and again asked him for the computer name. He gave up.
 
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Barry Wallis

Magician in Training
@Dave I saw James Randi perform live in New Jersey when I was a teenager. An Honest Liar is on my list of movies to watch. If you are interested in magic there is a great documentary about how magicians see the world (no real performances in it though) call Our Magic on Vimeo. Send me a DM if you are interested in viewing it.
 

Dave

Dave Jenkins, N1MXV
Sep 16, 2020
94
56
Gardner, MA (USA)
@Dave I saw James Randi perform live in New Jersey when I was a teenager. An Honest Liar is on my list of movies to watch. If you are interested in magic there is a great documentary about how magicians see the world (no real performances in it though) call Our Magic on Vimeo. Send me a DM if you are interested in viewing it.
Thanks! I'll add it to my list of things to watch one day. Alas, that list never get smaller. https://www.amazon.com/Our-Magic-Johnny-Thompson/dp/B00W8EV3VG https://vimeo.com/ondemand/ourmagic

LOL!! I can't believe I never thought about asking "which computer"! There are 4 - 8 running up to 3 different os's at any given time.
 
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PHolder

Well-known member
Sep 16, 2020
637
2
312
Ontario, Canada
There are 4 - 8 running up to 3 different os's at any given time
That would just get the scammer going "gold mine"!! ;) It would be funny to audit them to see how skilled they are at adapting. "I haven't been able to upgrade my Windows 3.1 machine... did you call to help?"
 
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rfrazier

Well-known member
Sep 30, 2020
231
77
How about this? I don't answer ANY phone calls for which I don't know the caller ID. If it's a scammer and they're stupid enough to leave a message, I wish a silent curse on them as I delete it.

May your bits be stable and your interfaces be fast. :cool: Ron
 

Intuit

Active member
Dec 27, 2020
37
8
As we already know, there's nothing actually on the system. They merely aim to trick people into thinking there is. They're only trained on the most prevalent O/S. If enough people switch to whatever O/S and platform, more of the scammers will start to train on it.

There's an old IT adage that goes something like, the largest and most exploitable security hole in any system is.... you got it, the user. It is of course, an *old* (pre-Snowden) adage. But it's why IT departments have shifted much of their focus toward training their users. No system is particularly more or less immune to the style of attack.

BTW, place yourself in the shoes of the person who's coding the logic for the automated dialers. What metrics would trigger the dialer to favor a particular group of numbers? Want less calls, stop doing that. (BTW I do intend to switch cell carriers just to get away from these calls.) Also, many of them are overseas and could give two dead flies about our legal system. 🙂
 

Intuit

Active member
Dec 27, 2020
37
8
Re TeamViewer's five minute limitation, this applies to cases where they believe that the user is in violation of their 'free use' service agreement; for example, a single install accessing a dozen different systems.
 

JimWilliamson

Active member
Nov 15, 2020
25
7
There's an old IT adage that goes something like, the largest and most exploitable security hole in any system is.... you got it, the user. It is of course, an *old* (pre-Snowden) adage. But it's why IT departments have shifted much of their focus toward training their users. No system is particularly more or less immune to the style of attack.
Clients often ask - What's the best antivirus for my computer? My answer... You! Most folks pause for a few moments as the light bulb brightens (along with additional discussion and education and things to consider in selecting a product to the question as asked).
 

PHolder

Well-known member
Sep 16, 2020
637
2
312
Ontario, Canada
Clients often ask - What's the best antivirus for my computer? My answer... You!
What's the second best antivirus for your computer? ;) My answer: a tie between "your self-control" (knowing to say no to almost everything offered) and "a defense in depth." (Running untrusted code in a sandbox, for example.)
 
Sep 17, 2020
94
31
63
London UK
Regarding the scam calls, I have found that many of them detect you saying "Hello" & transfer you to a real operator. If you don't recognise the number, pick up & stay silent, the call is terminated. The only downside to this is if it is a caller you do not have the number stored, they will think you are a bit odd, as they have to say "Hello"! Also I use the answering machine to listen to answer the call and see if you have a genuine call and pick up.
 

selwynpolit

Member
Dec 28, 2020
10
0
I've also had some fun with the scammer-telemarketers. They do get a smidge upset when I keep them on the phone for a long time. ;-)). Some years ago I signed up for a service called Jolly Roger (https://jollyrogertelephone.com ) for $12 a year where they play an automated robot voice to those folks.

This guy really has a sense of humor. They have some great samples to listen to on the website. It's so much fun to listen to some of the calls. Bonus: while they mire those scammers on their system they can't bother others.
 

jkboyett2

New member
Oct 1, 2020
1
1
I use a service called FixMe.IT. It costs about $30 per month, and it works great. No special setup stuff to do. I've got a page on my web site that links to a customized FixMe.IT page with my logo and everything on it. The customer downloads a small file and runs it, and it gives them a client ID. They give that to me and I can then use it to connect to their computer. It also has the option of installing a persistent client on the pc which I can then use to access that computer whether there is anyone home or not. (It of course requires the customer to give permission by clicking a button, so it's not like I could just install it on whatever I want without customer consent.) There's no special firewall stuff to do and it's really easy to get started. Check out www.techinline.com.
 
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MichaelRSorg

Well-known member
Nov 1, 2020
60
6
RouterSecurity.org
Here's something important about TeamViewer more recent editions I thought you all should know. They now start up the TeamViewer service whenever the computer starts - in case I want someone to automatically connect. I HATE that and I DIDN'T ask for it. Every time I update the version, I have to start the Services app with Admin rights, stop the TeamViewer service, and set it to manual startup mode...

When I started using TeamViewer one of the things I liked about it was that it did not start itself automatically on Windows PCs. Over time, I grew to dislike TeamViewer and gave up on it. The fatal blow (not the only issue) for me was when a remote machine had an old version of the software and TV refused to connect to it for that reason.
 

muthashipp

New member
Feb 16, 2021
1
0
So after all these months of pandemic, I'm finally looking at some remote support options. I need something for "casual" consulting purposes, so paid, but not too much. Need a ongoing access to a few machines. One tech license.

Some months ago, i'd narrowed down to Splashtop and Zoho Assist. I noticed @Steve 's recommendation of Remote Utilities. I had considered them before, but discarded because their parent company is based in Russia. Hmmm.

Any recommendations out there or other thoughts on these options?
Over the past years I have tried most of all and have found ConnectWise to be the best snd most powerful of all. I prefer to use the old from us but they push the cloud-based.

Brian
 

rfrazier

Well-known member
Sep 30, 2020
231
77
The fatal blow (not the only issue) for me was when a remote machine had an old version of the software and TV refused to connect to it for that reason.
@MichaelRSorg I know what you mean. I've had the same experience and have had to walk the remote person through an upgrade. I usually use TeamViewer Quick Support rather than the full package on their end so it's not quite as bad. It's a bit of a pain, but I can see some logic in wanting all security updates to be included on both ends.

May your bits be stable and your interfaces be fast. :cool: Ron