Over the past years I have tried most of all and have found ConnectWise to be the best snd most powerful of all. I prefer to use the old from us but they push the cloud-based.So after all these months of pandemic, I'm finally looking at some remote support options. I need something for "casual" consulting purposes, so paid, but not too much. Need a ongoing access to a few machines. One tech license.
Some months ago, i'd narrowed down to Splashtop and Zoho Assist. I noticed @Steve 's recommendation of Remote Utilities. I had considered them before, but discarded because their parent company is based in Russia. Hmmm.
Any recommendations out there or other thoughts on these options?
@MichaelRSorg I know what you mean. I've had the same experience and have had to walk the remote person through an upgrade. I usually use TeamViewer Quick Support rather than the full package on their end so it's not quite as bad. It's a bit of a pain, but I can see some logic in wanting all security updates to be included on both ends.The fatal blow (not the only issue) for me was when a remote machine had an old version of the software and TV refused to connect to it for that reason.
That is one of the things that makes my skin crawl about remote support solutions where the customer gives the rep the code. It should be the other way around. Just seems like a security nightmare to have a support solution always waiting for connections.TeamViewer is cool. Be ware it tries to install a service in the PC that's always waiting for connections.
I've had the opportunity to use it several times and the non-elevated Quick Assist process *is* able to work with elevated process windows.Video on the Quick Assist page doesn't cover working from elevated processes... often an issue with remote assistance. Virtually all of my remote assist sessions require working with elevated processes.