27. What factors can impact the performance of the Services?
The performance, speed, or availability of the Services may be impacted by several factors, including:
• the configuration, compatibility and location of the equipment, network or your Device;
• weather conditions or geography;
• third party restrictions or limitations;
• network changes or changes to geographical coverage areas;
• network congestion or interference;
• network outages, including during planned hardware or software upgrades;
• power outages (for Residential Services, see also Section 28);
• equipment or Device failure, including due to tampering or damage; or
• a modem reboot/restart whether spontaneous or otherwise.
We are not responsible for other services you have that may be impacted by the performance, speed, or availability of
the Services, for example:
• third-party communications services or equipment; or
• monitored security alarms or monitored medical devices (including some monitored by us).
Due to equipment or Device limitations, Services may not achieve peak speeds