10 TB Iron Wolf, is not working as expected

[MplsMIke]

Background:

I purchased a NAS with drives from eBay sold as open box, new. One drive, a 10 TB Iron Wolf, is not working as expected.

Steps Taken:

1. The drive mounts with errors on the NAS and within minutes will unmount. (Screen shots to follow)
   1. Iron Wolf Health on NAS says drive is healthy.
   2. Smart Drive on NAS says drive is unhealthy.
2. I ran Spinrite 6.1 level 2 and 3 using the same NAS hardware. Spinrite aborts on drive non responsive error. (Screen shots to follow)
3. I attached the drive via USB to a Windows 10 machine. The drive works fine. I can mount, format and add volumes while storing and reading files.

The Smart Drive error seems to be the issue but I’m unclear how to fix, if it is even fixable. I’d like to understand what is happening with the drive and if I should just replace. I would also like to understand why Spinrite stopped at different sectors.

HWINFO 64 drive stats in PDF file after photos.

Thank you in advance.
Michael in Minneapolis

 

[DanR]

Flagging for attention

 

[ColbyBouma]

Try swapping it with another disk in the NAS. The port on the NAS could be the problem.

 

[PHolder]

The NAS specific firmware for NAS drives does things differently than drives without that firmware. In particular, they don't make efforts to do "automatic" error adjustments, because they're expecting the NAS controller to want to handle errors on its own.

I've had a [non-NAS specific] Seagate drive behave this way during the alpha testing phase of SpinRite 6.1. It seems the drive just eventually ends up in a state where it doesn't wish to interact with SpinRite any more. It seems to be a hardware issue, and there isn't much software like SpinRite can do. I think you should refund/replace the drive.

 

[MplsMIke]

Try swapping it with another disk in the NAS. The port on the NAS could be the problem.

Thank you. I placed the drive in different NAS boxes and in different drives bays in each unit without success.

 

[SeanBZA]

then it is dead, if in warranty get a replacement, or buy a new drive and replace it. Dead drive after a few hours is an early failure.

 

[MplsMIke]

then it is dead, if in warranty get a replacement, or buy a new drive and replace it. Dead drive after a few hours is an early failure.

I suspected this was the case but was unsure because the drive has no issues on a WIndow's box via USB. I will replace.